AVENTORA TRAVEL AGENCY L.L.C
BOOKING TERMS & CONDITIONSCANCELLATION & REFUND POLICY
Dubai, United Arab Emirates
By confirming a reservation with AVENTORA TRAVEL AGENCY L.L.C, customers acknowledge and agree to the following Terms & Conditions.
1. Booking & Confirmation
- All reservations are subject to availability and final confirmation.
- Rates may change until the booking is confirmed.
- Bookings are confirmed upon receipt of the required payment and written confirmation.
- Customers are responsible for reviewing all booking details.
2. Payment Terms
- Full payment or a deposit may be required depending on the service.
- Payment deadlines will be specified in the quotation or invoice.
- Prices include only the services mentioned in the confirmed quotation.
- Additional taxes, local fees and personal expenses are excluded unless otherwise specified.
3. Cancellation Policy
- Cancellation policies vary depending on the hotel, airline, transportation provider or other supplier.
- The cancellation conditions specified in the confirmed quotation or booking confirmation will apply.
- Non-refundable reservations are not eligible for voluntary cancellation refunds.
- Late cancellations may incur partial or full cancellation charges.
- All cancellation requests must be submitted in writing to info@aventora.ae.
4. Amendments & Changes
- Changes to confirmed bookings are subject to availability and supplier approval.
- Amendments to dates, passenger details or services may incur additional charges.
- Any applicable charges will be communicated before processing the changes.
5. Refund Policy
- Refunds are subject to the applicable booking conditions and UAE consumer protection laws.
- Eligible refunds will normally be processed through the original payment method.
- Refund processing times depend on the supplier and payment provider.
- Any applicable non-refundable service fees must be disclosed before booking confirmation.
6. No-Show Policy
- Failure to arrive for a confirmed service may result in a charge of up to 100%, depending on supplier conditions.
- Unused services may be non-refundable.
7. Travel Documents & Visa Requirements
- Travellers are responsible for ensuring that passports, visas and other required documents are valid.
- AVENTORA is not responsible for denied entry due to incorrect or insufficient travel documents, except where required by applicable law.
8. Third-Party Services
- AVENTORA works with independent hotels, airlines, transportation companies and travel suppliers.
- Services are subject to the relevant supplier’s booking conditions.
- AVENTORA will assist customers with service-related concerns in accordance with its contractual and legal obligations.
9. Unforeseen Circumstances
- Travel arrangements may be affected by weather conditions, government restrictions, strikes or events beyond reasonable control.
- Changes, cancellations and refunds in such circumstances will be handled according to applicable booking conditions and laws.
10. Governing Law
- These Terms & Conditions are governed by the applicable laws of the United Arab Emirates. Nothing in these terms limits customers’ mandatory rights under applicable consumer protection legislation.
11. Acceptance of Terms
- By confirming and paying for a reservation, customers acknowledge that they have read, understood and accepted these Terms & Conditions, including the cancellation and refund conditions applicable to their booking.
Company Information
AVENTORA TRAVEL AGENCY L.L.C
Trade License No.: 1584232
Office No. 690, Owned by Dubai Industrial City LLC
Bur Dubai – Saih Shuaib 2, Dubai, United Arab Emirates
Email: info@aventora.ae
Phone / WhatsApp: +971 50 517 6482
All rates and availability are subject to final confirmation at the time of booking.
© 2026 AVENTORA TRAVEL AGENCY L.L.C. All Rights Reserved.